Catalyst is committed to providing quality technical support for our
products and we offer several different support options designed to
meet the needs of our customers. Technical support by email is available
for installation, development and redistribution issues related to the
purchased product. There are also paid support options available for
customers who require additional assistance.
Registered developers have access to a variety of free technical
support resources and we always encourage developers to review our
online documentation and knowledge base to determine if the question
has already been answered.
Frequently Asked Questions
A collection of answers to the most frequently asked questions about
a product. General questions about features, functionality and
platform compatibility are answered here. The product FAQ is also
recommended reading for any developer who is evaluating our
A searchable online database of solutions to hundreds of common
technical questions and problems. The articles provide detailed
information, including background information, workarounds and the
availability of updates to resolve the problem. This is the first
place that most developers should check to determine if the question
or problem that they're having has already been addressed.
A comprehensive collection of online help, tutorials and whitepapers
for our products. Our online help is useful to evaluators who are
interested in learning about how our components work and for
developers who would like access to the most current reference
Technical Support Forums
If you have questions about developing software with our products,
you can post them to our public newsgroups. These newsgroups can be
accessed directly from your web browser and provide a great way to
share information with other developers, as well as get answers
directly from our technical support staff.
For developers who require additional support, Priority Support offers
a guaranteed, priority response to technical support issues on the same
business day. Corrections which require a source code change and/or
documentation change to resolve a problem will be made available as a
hotfix at no additional charge, and whenever there is a new product
update or hotfix, you will be automatically notified by email.
For developers who have critical support needs, an annual Premium
Support agreement offers both telephone and email support, and a
guaranteed four hour response time during business hours. This support
option also includes all of the benefits of priority support, including
hotfixes, source code analysis and assistance with example code. In
addition, Premium Support also includes free upgrades if a new version
of the product is released while your support agreement is active,
ensuring that you're always working with the latest version.