SocketTools Technical Support

Technical Support

Catalyst Development is committed to providing quality technical support for our products and we offer several different support options designed to meet the needs of our customers. Technical support by email is available for installation, development and redistribution issues related to the purchased product. There are also paid support options available for customers who require additional assistance.

Standard Support
Registered developers have access to a variety of free technical support resources and we always encourage developers to review our online documentation and knowledge base to determine if the question has already been answered.

Frequently Asked Questions
A collection of answers to the most frequently asked questions about a product. General questions about features, functionality and platform compatibility are answered here. The product FAQ is also recommended reading for any developer who is evaluating our software.

Knowledge Base
A searchable online database of solutions to hundreds of common technical questions and problems. The articles provide detailed information, including background information, workarounds and the availability of updates to resolve the problem. This is the first place that most developers should check to determine if the question or problem that they're having has already been addressed.

Online Documentation
A comprehensive collection of online help, tutorials and whitepapers for our products. Our online help is useful to evaluators who are interested in learning about how our components work and for developers who would like access to the most current reference material.

Release Notes
Information about the latest changes, improvements and corrections made to the current version SocketTools. The release notes can reflect changes that affect all SocketTools editions, as well as updates to a component in a specific edition. If you are upgrading from a previous release, it's recommended that you review the release notes.

Priority Support
For developers who require additional support, Priority Support offers a guaranteed, priority response to technical support issues on the same business day. Corrections which require a source code change and/or documentation change to resolve a problem will be made available as a hotfix at no additional charge, and whenever there is a new product update or hotfix, you will be automatically notified by email.

Premium Support
For developers who have critical support needs, an annual Premium Support agreement offers both telephone and email support, and a guaranteed four hour response time during business hours. This support option also includes all of the benefits of priority support, including hotfixes, source code analysis and assistance with example code. In addition, Premium Support also includes free upgrades if a new version of the product is released while your support agreement is active, ensuring that you're always working with the latest version.